Because I can only work on one client at a time and offer a limited number of massage appointments each day, I ask that you help me make the most of the time you have scheduled for your session by honoring the following guidelines:

Cancellation Policy

When scheduling, please do not commit to a time if you feel uncertain that you can make it.  Missed appointments that you have not cancelled at least 24 hours in advance prevent others from using the time slot.  To avoid paying the normal session fee for a missed appointment, please make any necessary changes or cancellations at least 24 hours in advance so I have the opportunity to schedule another client for that time period.

Late Policy

Session times listed are for the actual length of the massage, with some additional time allotted for changing clothes and updating your medical information.  Clients who arrive late for their scheduled appointment will be charged the full fee but the appointment will still end at the planned time for that session.  The best use of the remaining time will be applied.

Massage Packages

We offer discount packages for hour long sessions in 5 and 10 session packs.  If you purchase a massage package and you are not able to receive all the sessions and want monies refunded for the unused sessions, the sessions used will be calculated at the full regular price and not at the reduced price offered for that package.  The packages have no expiration date so you can use them as you need them. 

Gift Certificates

Because I often give gift certificates away to local charities, gift certificates are not redeemable for cash.  However, gift certificates are fully transferable, so please give an unwanted gift certificate to a family member or friend who will enjoy it.  Like Packages, Gift Certificates have no expiration date.  If you’d like to pick one up at the office, please call first to schedule to make certain I’m available.  I may be working on a client or out of the office if you tried to just drop in.

E-Mail Newsletter

If you decide to subscribe to our Monthly E-mail Newsletter, please be aware that I try to put the most important information in BOLD PRINT so that those who skip through things can catch the highlights.  If your e-mail service switches everything to plain text, you’ll miss that feature.  Try switching your e-mail to “Rich Text” or “HTML”, otherwise everything will look the same.  The newsletter is produced just once each month and I write it myself.  I try to keep it informative and fun.  Occasionally I'll offer a contest for a gift certificate for a session, or multiple gift certificates. If I have any SPECIAL ANNOUNCEMENTS, I post them on the home page of this site, in the red column to the left.  I don’t deluge you with a bunch of junk e-mails every time a thought crosses my mind.  You may unsubscribe from the newsletter at any time.

Confidentiality

Confidentiality is of utmost importance to me.  Your personal files are completely confidential due to Federal HIPPA regulations.  Please notice that your name and e-mail address will not appear in the header of the e-mail newsletter.  This protects you if someone forwards the newsletter to their friends.  I’m personally very protective of my clients and their privacy.  If I see you in a store or restaurant, I’ll say “Hi” but I won’t ask you about any prior sessions.

Evening & Saturday Appointments

Evening appointments are typically booked weeks in advance by regular clients who have certain times reserved on a weekly or biweekly basis.  I do keep a stand-by list for evening spots.  You can always ask to be added to the stand-by list for any particular week.  Saturdays usually fill up a week or two in advance.  I always post Saturday openings on the first page of my website in the column to the left side.  I also keep a stand-by list for Saturdays, so you can always ask to be placed on that list too.

Old Saybrook Office

In addition to the downtown Greenwich office, I maintain a second office in Old Saybrook, CT.  My long-term plan is to retire to Old Saybrook in another 5 years.  So I've been slowly building a practice there by working one Sunday each month.  The Old Saybrook office is located in my weekend home, not far from Main Street and Saybrook Point.  If you are interested in an appointment there, or you know someone in Middlesex County who can use my skills, please contact me at my regular business line (203) 253-5576.

Limited Number of Daily Appointments

I can only work on a maximum of 5 clients per day due to a physical limitation.   When I’m completely booked on any particular day I change my voice-mail announcement so you’ll know right away.

Monday Morning Mailing List

For those who don’t like to plan in advance, the Monday Morning Mailing list may be your best bet.  Each week I send out an e-mail (only to those who request it) with a list of open times I have remaining that week.  If you’d like to be added to that list, you need to let me know by calling or sending me an e-mail and requesting inclusion on that e-mail list.  

Referral Rewards Program

If you refer someone new to Greenwich Healing Hands and they come in for a session of an hour or more, you’ll get $20 off your own next session of an hour or more.  That’s my simple way to say “Thank You”.

Shared Office Space

Please be aware that I share the office with another massage therapist.  We each have our own treatment room and share the reception area.  She has an additional office in Stamford so she's not in Greenwich every day.  However she does see clients a few afternoons each week.  Please be respectful and quiet when you see a few sets of shoes on the floor in the reception area.

©2005 Greenwich Healing Hands